Monday, June 18
DIY

Breaking your own rules

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I made the costly mistake of not asking for a quote before repairs

I had two experiences with service
providers this week, and
both provided excellent service.
Because I was in a rush with the
first one I just let him go ahead sorting
out our TV system around the
house without discussing price first. 
Note to self: practise what you
preach about getting quotes first.
The result is I am ecstatic about my
fully working TV system but still
recovering from the shock of my
reduced bank account. I thought I
had got a good deal until I did some
checking on what they had charged
me for parts. 
Lesson learned.
The second experience was with a
company called Home Appliances. I
had bumped into Simon, a co-owner,
at a client’s house a while ago when
he was repairing their microwave
and I was looking at cracked ceilings.
 
The other day we had a small
flood in the kitchen from the dishwasher
and also needed a new
seal for the oven door, so I phoned
Simon.
He arrived on time, changed the
seal and then had a look at the dishwasher. 
It turned out the problem
was not with the dishwasher but
with the tap at the back, which I
should have seen myself.
Then we got chatting about water
saving and appliances, and the bottom
line is that top-loading washing
machines use an awful amount of
water. 
No wonder Mrs Mac and I
can’t get under our 80-odd litres a
day. I am very happy to recommend
this company so please call Simon
on 0833029056. 
The most interesting thing about
these experiences was that both
companies are happy to work whatever
hours necessary. Both started
work only after 5pm and were
happy to continue until the job was
finished. They really understand the
meaning of service.


*Handy Mac, aka Don MacAlister, is our expert on household DIY issues. If you have a question for him, please send it to don@macalister.co.za or SMS only to 082 446 3859. Find Don on FB: facebook.com/thehandymac

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